Refund Policy
This policy explains our no-refund policy for Menue's paid plan (Pro). Menue has a Free plan with no time limit, so please try it before paying.
Company details
- Controller / operator
- CodeCraft Advisory LLC
- Incorporation
- New Mexico, United States
- Address
- 1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110, United States - Service
- Menue (menu.toolworldonline.com), part of ToolWorld Online
For privacy, write to avisos@toolworldonline.com; for legal matters legal@toolworldonline.com; for account help soporte@toolworldonline.com.
1. Billing
- Pro costs $4.99 USD per month or $499 USD per year, charged in advance in US dollars (USD).
- Payments are processed by PayPal; we never receive your full card number.
- Your plan stays active for the whole paid period.
2. No refunds
All payments are final and non-refundable, including first payments, renewals, yearly plans and unused time. You can cancel any time to stop future charges.
3. Billing errors (exceptions)
We refund the affected amount if you were charged twice for the same period, charged after cancelling, charged the wrong amount by our mistake, your plan wasn't activated within 3 business days of a successful payment, a major outage caused by us prevented use for a significant part of the period (partial refund or credit), or we cancelled your subscription without cause.
4. How to report
Email soporte@toolworldonline.com with your account email, PayPal transaction ID (or date and amount) and a short description. We reply within 2 business days; confirmed refunds return to the original payment method in 5–10 business days.
5. Your legal rights
This policy does not limit any consumer rights that apply to you by law.